Frequently Asked Questions

We aim to verify and approve all new member accounts within 24 hours. However, this timeline depends on receiving all the required documents for our due diligence checks. Prompt submission of accurate documentation helps us complete the process quickly.

We verify all new members to ensure they are authentic, credible, and capable of trading on the Spiritrade Platfrom. This process helps us maintain a secure and trusted platform for our community. As part of our due diligence, we require the following documents: Company Registration Document VAT Certificate Personal ID Proof of Address (e.g., a company utility bill) Protecting our members is our top priority. That’s why we identify, verify, and validate every step of the onboarding process.

If you’re having trouble logging in, you can reset your password from the sign-in and registration page. If you continue to experience issues, please contact our team at info@spiritrade.com – we’ll be happy to help.

Company Registration, Photo ID (Passport or Driver’s Licence), Utility Bill, VAT Certificate (If applicable) and AWRS (UK Only)

Funds are directly wire transferred to Spiritrade.
We serve as an escrow facility for our members. Ensuring buyers and seller safer trades. The buyer is welcome to use the Escrow facility at the warehouse. All costs associated with Warehouse Escrow will be covered by the Buyer.
No funds are released until the stock is verified and approved.

All trades are legally binding, and unless the seller accepts the cancellation we will be unable to cancel the transaction.

Up to 48 hours once stock is verified.

USD, EUR and GBP

There is no currency conversion as trades are conducted and completed in the currency displayed.

Members are responsible for arranging their own shipments. However, our team is on hand to assist with this process.

No, all stock is purchased and sold under bond and not subjected to taxes.
Products may be sold Duty Paid and subject to taxes, but only if goods are sold in the UK using London City Bond Warehousing.

The seller has up to 14 days to ship stock to our warehouses. if stock is delayed, you will be notified.

Spiritrade fully complies with GDPR practices (The General Data Protection Regulation) since it was introduced in May 2018. Our Platform is fully secure and uses fully protected servers where information is encrypted and our network is fully isolated.

We verify all of our members before they are allowed access on to our platform. All stock is verified by the expert warehouse team before payment is released and the deal is accepted.

All transactions are fully anonymous and a seller will not be able to see a buyers details at any time.

NETHERLANDS:
Loendersloot, Kooldreef 7, 4703 RE Roosendaal, The Netherlands +31 (0) 165 550 208

Mentrex Lemac BV, Hoogeveenenweg 110, 2913 LV Nieuwerkerk a/d IJssel, The Netherlands +31(0) 10 238 03 60

Newcorp Logistics BV, Sikkel 13, 3274 LH Heinenoord, The Netherlands +31(0) 85 210 2240

Amsterdam Warehouse Company, Slego 1a, 1046 BM Amsterdam, The Netherlands +31(0) 20 308 1287

Revera Nederland BV, Atlasstraat 1A, 5047 RG Tilburg, The Netherlands

All4Logic, B.V./ STR Exp B.V. Van Leeuwenhoekweg 24 5482 TK Schijndel


SPAIN:
BCN Bonded, C/ Edison, s/n, Poligono Industrial Sector Autopista, CP. 08150 de Parets del Valles, Spain +34 93 160 0144


UNITED KINGDOM:
London City Bond, Thurrock 162, Barclay Way, Grays, West Thurrock, UK +44 203 500 0891


HONG KONG:
Helka Global Logistics Limited, 4/F, Ph